Appointment Requests by Buyers for Orders and Vouchers

Appointment Requests by Buyers for Orders and Vouchers

Introduction


When a buyer books for one of your services on Storat.com or Storat Mobile App, they will request an appointment date and time for the service. The following is the workflow for the process:




Buyer appointment request form

Buyer workflow:  visit your ad page on Storat website or Mobile App ---> buyer choose an option ---> request a date an time for the service ---> Buyer complete the order and enter credit card information ---> an order will be created and an email will be sent to you ---> a tentative appointment will be created an email will be sent to you to confirm or reschedule the appointment.

Appointment request by buyers are TENTATIVE until you accept or reschedule the appointment. 

You will receive an email with the appointment request link to accept or reschedule the appointment. When you click on the link the following form will open 

Seller appointment accept or reschedule form

How to Accept Appointments 

  1. Open the appointment link in the email received or visit your calendar in the store manager ( Store Manager \ Appointments \ Manage Appointments)
  2. Accept the appointment by clicking on the  Accept   button to accept the appointment
  3. Once you click on accept, a confirmation email and SMS will be sent to the customer with the date/time. 

How to Reschedule Appointments

  1. Open the appointment link in the email received or visit your calendar in the store manager ( Store Manager \ Appointments \ Manage Appointments)
  2. Click on the Reschedule button to change the date/time of the order. This will take you to the appointment dashboard where you can edit the appointment.
  3. Make sure to click on Save Changes & Reschedule button to confirm the appointment
  4. Once done, a confirmation email & SMS will be sent to the customer with the date/time
If you don't accept or reschedule the appointment in a timely manner, you risk order cancellation. 

Appointment Status

All appointment in storat will have one of the following statuses on the Appointment Dashboard:
  1.   Tentative    : the buyer requested an appointment, but the seller didn't accept it yet.
  2.   Confirmed   : The buyer and seller confirmed and agreed to the appointment date and time. 
  3.   Completed   : The buyer received the service and the appointment is complete.
  4.   Canceled      :The seller or the buyer canceled the appointment. 


    • Related Articles

    • Managing Orders from the Store Manager

      Overview Buyers can book and buy your services listed on Storat and Storat Mobile App using different methods: Direct Orders  Distributed Orders Quotation request converted to Orders  Direct Orders If you have advertisements listed on Storat.com or ...

    • Converting Orders to Appointments

      Introduction Once you receive orders on Storat, you will be able to convert them to appointments. Converting orders to appointments gives you many benefits.  One of them is automatic reminders by email and SMS to your customers. Storat will send your ...

    • Creating a New Appointment

      Introduction You can convert your leads & orders directly to appointments from the dashboard. You can set up an appointment from the Appointment Dashboard. Also, appointments can be set directly from the Leads & Orders Dashboards Tip: To better ...

    • Distributed Orders

      Overview Distributed Orders are confirmed orders that are distributed by Storat to multiple merchants. Merchants that accept the order first, wins the order! Instant bookings are used often for on-demand services sold on Storat like home services, ...

    • Introduction to Storat E-Commerce & Orders Management

      Overview Storat E-Commerce is a solution for services merchants to sell their services online through Storat.com. Follow the following scenario to buy service on storat: Buyer Workflow Select offer -> Select appointment date & time -> Enter address ...