Accepting instant booking distributed Orders on Storat | Storat

Distributed Orders

Overview

Distributed Orders are confirmed orders that are distributed by Storat to multiple merchants. Merchants that accept the order first, wins the order! Instant bookings are used often for on-demand services sold on Storat like home services, cleaning, moving, maintenance, etc. 

Tip: You can accept orders from the mobile app, make sure you install it from Apple Store or Google Play
Distributed Orders are sent by email to the primary account and all emails registered to receive notifications from storat for your account.
Tip: If you want more of your employees to receive notifications by email, please check this article Orders and Instant Bookings Notifications by Email and SMS
Distributed Orders will also appear under Store Manager \ Distributed Orders
  1. Login to storat.com.
  2. Go to the store manager by clicking on the name on the upper right corner and select Store Manager.
  3. Click on Distributed Orders on the common menu to open the Order Management Dashboard.
  4. The Distributed Orders dashboard will open with the list of orders you've received. In order to view the details of orders, please click on "View Order To Accept It" button next to it to view the order.
  5. Accepted orders status will be shown as Lost after a while when other merchant accepts them.

Reviewing and Accepting Distributed Orders

Tip: Make sure you have enough balance in your account to be able to accept orders quickly. Please check this article on Account Balance and Refilling
  1. Once you open the Order Request from the email or the dashboard, you will be able to review the order title, service description, price, and address. 
  2. If you want to accept the order, click on the Accept Order button.
If the order is not yet accepted by another merchant, You will see a green message at the top of screen "Congratulations, this order is yours, please click here to view the order and customer details". You will also receive a confirmation by email. The order will show in your Orders Dashboard
If the order has been already accepted by another merchant.  you will see the following message: 
Sorry, this order has already been Just accepted by another Merchant. Good luck next time

Tip: You can request an order cancellation if the customer is not fit for the service or the customer asks to cancel an order. Please check this article on Requesting Order Cancellation and Refund
If your subscription is Prepaid and you don't have enough balance in your account, you will not be able to accept orders. You will see the following message:
"Low balance in your account. Please add more <Amount> to accept this order."
To fill your balance, please follow the following steps:
1- Click on the Refill Account button. This will open the Fill Account screen in a new tab. 
2- Select the amount you want to fill your account with (ex: AED 100, 200, 300, ... etc)*. The Amount you fill must cover any negative balance in your account and storat charge for this order. 
*5% VAT is included in all account refills. So if you fill your account with AED 100, your account will be filled with AED 95.24.
3- Enter your credit card information (card number, expiry month, year and 3 digit CVV from the back of the card), then Click Pay
4- If the payment is accepted, you will be redirected back to the order screen. 
5- If you filled your account with enough balance to accept this order, the Accept Order button will be enabled. 
6- Click on Accept Order button to accept the order.  If the order is accepted, you will see a green tag with a link to the order details.  You can see the order details also in the Store Manager \ Orders \ Active Dashboard. Contact the customer as soon as possible to confirm the order and delivery.
7- All orders accepted will have an appointment created. you can see the appointment details in Store Manager \ Appointments. Make sure you select the default calendar as all appointments generated by the system will land there. 

If you didn't accept the order immediately and you want to review later to accept it, please visit Store Manager \ Distributed Orders.
If you accept an order that you can't deliver, you risk your account being block!

If you need further help or support, please send an email to support@storat.com



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