Requesting Order Cancellation and Refund
If a customer request to cancel an order or the customer is not fit for the service, you can request an order (voucher) cancellation and refund. The request will go to storat customer service team for review. The customer will be contacted and if the cancellation request is genuine, the voucher will be canceled ( and the commission amount will be refunded if your subscription on a prepaid plan).
Excessive cancellation requests will flag your account. Please use it wisely.
Requesting orders cancellation from the Store Manager
You can request an order cancellation from the order management dashboard or from the order details dashboard.
- Login to storat.com.
- Go to the store manager by clicking on the name on the upper right corner and select Store Manager.
- Click on Orders on the common menu to open the Order Management Dashboard.
- You will see a list of orders you have received. Under that, you will see a card for each order with basic information and a green Actions button. Click on Actions. It will bring down the actions menu.
- Click on Request Cancellation. that will open the Request Voucher Cancellation screen.
- Select a reason for the cancellation.
- Click on Send Cancellation Request button.
- Storat customer service team will receive the request and process it within two business days. The customer will be contacted to confirm the cancellation request. If the request is genuine, the order will be canceled and you will be notified by email.
Payment Methods at Storat
Introduction Storat supports various payment methods to accommodate customer requirements or the service category. When customer books a service at storat, various payment methods will be available to the buyer. Tip: Payment methods acceptable for a ...
Requesting Order Cancellation on Mobile App
If you didn't install the app yet, Install it from Apple Store or Google Play. Introduction If a customer were to cancel an order or the customer will not show up and decided that they are not interested to undergo the service, you can always ...
Storat Subscription Plan
Storat Prepaid Subscription Plan UAE services merchants can get confirmed orders online from high purchase intent customers. Storat offers one simple subscription plan to publish on Storat channel and receive orders. While advertising on Storat is ...
Receiving payments for orders using Storat Pay
Overview Upon booking a service, customers have the option to pay for the service at the time of delivery by choosing the Credit Card on Delivery (CCOD) option. If the customer selects Credit Card on Delivery (CCOD), the payment should be processed ...
Introduction to Storat E-Commerce & Orders Management
Overview Storat E-Commerce is a solution for services merchants to sell their services online through Storat.com. Follow the following scenario to buy service on storat: Buyer Workflow Select offer -> Select appointment date & time -> Enter address ...