Introduction to Storat Leads Management
Overview
Storat lead management solution is designed to services providers to help them measure the effectiveness of their marketing campaigns and to track all leads in a single dashboard. Storat lead management system can track leads arriving by phone, email, or website.
Types of Leads Sources:
There are three different types of leads sources:
- Leads by Phone: With Storat Cloud telephony, all arriving calls will be recorded & tracked with the phone number that called you.
- Leads by Website: If you have a website built with Storat Website Solutions, all email and contact forms will be tracked and available on your leads dashboard.
- Leads by Email: You can receive leads via email on your store manager through Email Redirects
- Distributed Leads: This is a lead that came through Storat Call Center requesting a service you offer. Distributed leads are often vetted and verified by the call center and are distributed among merchants to accept the lead.
Storat Cloud Telephony solution will help you monitor the quality of your service and improve sales conversion. If you are interested in this feature please send an email to sell@storat.com.Leads Statuses:
Leads that you receive through Storat.com can be
managed easily on your dashboard. This helps you keep a check on the leads that
was:
- New: This will show all new leads generated. This will be updated every 24 hours
- Active: These are the leads that arrived and no actions were taken on it
- In Progress: These are pending leads that are still active with an action and are not closed yet.
- Won: These are won leads that were converted to business
- Lost: These are leads that were not converted to sales
- Customer Service: These are leads that are related to customer help and support
- Duplicate: These are leads that are identified as duplicated
- Not Relevant: Leads that are not relevant to your business. Or leads that request services not provided in your business
- Spam: These are spammy leads
Tip: make sure to contact the lead if it was missed or came through email as soon as you receive it to deliver the best customer service experience and to avoid losing the customer.
Leads Summary Dashboard
The lead summary dashboard gives you a comprehensive over you of your account's leads performance with the functionality of filtration and chart views.
With the leads summary dashboard you can view:
- Leads Per Day
- Leads by Source
- Closed Leads
- Top Ads Performance
For more information and support, please send an email to support@storat.com
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